Privacy Policy

Last Updated: 13 April 2025

At OrderlyAI, we value your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform — including placing or receiving orders via WhatsApp, and if applicable, when restaurants use our order management tools.

  1. What Information We Collect

    We collect the following types of information:

    • Order Details: Customers submitting orders via WhatsApp provide order information (items, quantities, instructions). Personal information is optional unless required for delivery.
    • Voluntary Personal Data: When customers or restaurants register or communicate, we may collect names, phone numbers, and other optional details.
    • Restaurant Management Data: Restaurants using our tools may upload menus, order records, or notes. This information is stored securely and is accessible only to the respective restaurant account.
    • Technical Data: We collect device, browser, and usage data to improve the platform and ensure secure access.

  2. How We Use Your Information

    We use your data for the following purposes:

    • Order Processing: To receive, process, and confirm WhatsApp orders.
    • Communication: To provide support, notify you of order updates, or respond to inquiries.
    • Restaurant Tools: To allow restaurants to manage orders, menus, and customer communications.
    • Security & Monitoring: To detect fraud, enforce platform policies, and ensure data protection.
    • Marketing (with consent): If you opt in, we may send updates or promotions. You may opt out at any time.
    • Legal Compliance: Where required, we may process your data to comply with applicable laws.

  3. Data Sharing

    We do not sell or rent your personal information. Data may only be shared:

    • When a customer explicitly chooses to share contact info with a restaurant for order fulfillment.
    • With trusted service providers (e.g., cloud storage, analytics) who help us operate our platform under strict confidentiality.
    • When required by law, court order, or to protect OrderlyAI’s legal rights.

  4. Data Storage & Transfers

    Your information may be stored in Canada or in secure data centers in other countries. We aim to comply with Canadian privacy laws, including Alberta's PIPA, though foreign jurisdictions may have different data protection rules.

  5. Data Security

    We implement industry-standard safeguards, including encryption, access controls, and security audits. However, no online system is completely immune to risk.

  6. Your Rights

    You have the right to:

    • Access your personal data.
    • Request correction of inaccurate or outdated data.
    • Withdraw consent to data processing (where applicable).
    • Request deletion of your data, subject to legal retention requirements.
    To make a privacy-related request, please contact us using the information on our website.

  7. Cookies & Tracking

    We use cookies and analytics tools to understand user interactions and improve our services. You can manage cookie preferences through your browser.

  8. Changes to This Policy

    We may update this Privacy Policy as our platform evolves. Updates will be posted here with a revised "Last Updated" date. Continued use of our services implies acceptance of the updated policy.

  9. Contact Us

    For questions about this policy or to exercise your data rights, contact us via the information available on OrderlyAI.